Customer Insights Analyst

  • Melbourne CBD
  • Temporary
  • Thu Jun 10 08:11:11 2021

Working for a large government organisation based in Melbourne CBD, our client is looking for a Customer Insights Analyst to start ASAP for a 6 month temp assignment. This role will be working in a blended working environment with some days in the office and working from home.

Reporting into the Team Leader of Customer Strategy and Insights the purpose of this role is to support the measurement of the organisatios performance against key customer and community experience metrics. This includes analysis of key customer insights across multiple data sources to unearth themes and anticipate trends. This role will work closely with the Customer Insights Lead to ensure customer insights, program metric and other data sources can be translated into actionable insights to inform business decision making, strategy development and tactical delivery.

Some of your key responsibilities will be:

  • Support the delivery of the organisations Customer Insights Program by analyzing multiple research programs to unearth themes and analyse trends.
  • Capture and report against large sets of customer data to produce actionable insights and drive improvements to our customer experience, in line with the Customer & Community Strategy.
  • Support the design and develop of performance dashboards and reports to inform planning and performance optimisation.
  • Provide technical support and expertise on customer insights data to the Customer and Strategy Group and broader business in a clear and simple way.
  • Work with the customer experience team and the business to implement process improvements ensuring customer insights are gathered in an efficient and effective manner.
  • Other duties as directed by Team Leader, Customer Strategy and Insights

To be successful in this role you will have worked in a similar position and have experience in supporting Customer Insights Programs, inclusive analysis, insights and customer research, focusing towards the achievement of an improved customer experience. You must have the ability to think analytically and turn insights into customer improvement recommendations and experience delivering outcomes in ambiguous and complex environments. You must have experience in working with Qualitative and Quantitative methodology and if you have knowledge of SBS and or Q Background Software packages this would be an advantage. Excellent time management skills and the ability to meet deadlines and set priorities is crucial, and excellent communication skills and presentation skills in essential. Established ability to be a good team payer and the willingness to work with a wide range of stakeholders both externally and internally. You must have a Tertiary qualification in Marketing, Customer Strategy or equivalent.

The hourly rate of this role $42 + super per hour. If you have the required skills and experience for this role, then please APPLY NOW, by sending through your Cover Letter and CV. We will only receive applications up until Close of Business Tuesday the 15th of June, so do not hold back applying if you are interested in the role

Please be aware a Police Check will need to be conducted on you if you are the successful candidate.